Refund Policy

Effective date: 18 September 2026

This policy explains when bySeller may refund money you paid to us for optional Platform features. It does not replace your rights under Canadian consumer protection law.

Questions: support@byseller.ca or https://main.d1b908f4nlte5b.amplifyapp.com.

1. What this policy covers

bySeller is a classifieds marketplace. Buyers and sellers deal with each other. We charge for optional features such as listing packages, featured ads, or other paid promotions shown at checkout.

This policy covers those Platform fees. It does not cover the price of an item or service you buy from another user.

2. Sales between users

If you buy or sell an item through a listing, payment, delivery, returns, and disputes are between you and the other user. We are not the seller, we do not hold the item, and we do not refund that purchase unless we clearly sold the item ourselves. Contact the other party first. If a listing breaks our Terms, report it so we can review the account.

3. Platform fees we may refund

You may request a refund of a Platform fee when:

• we charged you in error (duplicate charge, wrong amount, or a feature you never received);
• a paid feature failed to run for reasons on our side (for example the featured placement never appeared after a successful payment);
• you cancel an unused paid package before it starts or before any listing or promotion has been delivered, and you ask us within 14 days of payment;
• applicable Canadian consumer law requires a refund or cancellation right.

If we approve a refund, we return it to the original payment method when the provider allows it. Processing by the card or wallet provider can take several business days after we issue it.

4. When we usually do not refund

Unless the law requires otherwise, we do not refund Platform fees when:

• the paid feature has already started or been delivered (for example the listing was published or the featured period has begun);
• you change your mind after the ad has been shown or after you used the package;
• we removed a listing or account because it broke our Terms, or because of fraud, abuse, or illegal content;
• you provided wrong payment details, or your bank or provider reversed or failed the payment;
• a third-party payment provider charged its own fee that they do not return to us.

Unused days left on a package that has already started are not automatically refunded.

5. How to ask for a refund

Email support@byseller.ca from the address on your account. Include:

• your account email or phone number;
• the date and amount of the charge;
• the payment reference or last four digits if you have them;
• a short explanation of what went wrong.

We will review the request and reply within a reasonable time, usually within 10 business days. We may ask for more information to confirm it is you and to match the transaction.

6. Chargebacks

If you open a chargeback or payment dispute, tell us as well so we can look at the transaction. We may pause related paid features while a dispute is open. Filing a chargeback for a charge you authorized, after a paid feature was delivered, may lead to account limits.

7. Changes

We may update this policy by posting a new version on the Platform and changing the effective date. The version posted on the date you paid is the one that applies to that payment, except where the law requires a better right for you.

8. Contact

Refund requests: support@byseller.ca

Website: https://main.d1b908f4nlte5b.amplifyapp.com